Email & Chat Support
Fast, thoughtful responses across email, live chat and ticketing channels.
- Inbox & ticket management
- Response & resolution SLAs
- Knowledge-base workflows
- Escalation management
Customer experience.
Business process.
People handled.
pplco helps ambitious businesses scale customer support and back-office operations with trained teams, measurable SLAs and AI-assisted workflows.
Start a 30-50 Seat Pilot ↗Explore servicesCustomer-first delivery · India + global markets · Flexible scaling
LIVE OPERATIONS24/7
Support designed around your customers.
SLA readiness98.7%
ONE PARTNER FORCUSTOMER
SUPPORTBACK-OFFICEQUALITYPROCESSAI-ASSISTED OPS
Services that make
operations lighter.
From customer conversations to process-heavy work, we build the right delivery layer around your business.
Voice Customer Support
Professional inbound and outbound support aligned to your brand.
- Inbound customer care
- Outbound follow-ups
- Call logging
- QA sampling
Back-office Processing
Reliable operational support for structured, accuracy-sensitive work.
- Order & data processing
- Administrative workflows
- Case verification
- Reporting support
QA, Reporting & Improvement
Make outsourced work visible with scorecards and continuous improvement.
- QA scorecards
- SLA dashboards
- Root-cause analysis
- Business reviews
AI-assisted Operations
Apply AI where it improves speed and consistency while people remain accountable.
- Ticket classification
- Knowledge search
- Response assistance
- Automation opportunities
Businesses with customers
to take care of.
01
E-commerce & D2C
Orders, returns, delivery questions and customer conversations.
02
Telecom & ISP
Ticket queues, customer support and outbound operations.
03
Travel & Logistics
Booking support, follow-ups and operational processing.
04
Professional Services
Administrative workflows and customer-facing process support.
Not just more hands.
A better operating layer.
We combine people, process, measurement and practical technology so outsourcing feels like an extension of your team — not a black box.
01
Human-first
Trained people handle the moments that matter.
02
Measured
KPIs, SLAs, QA and transparent reporting.
03
Flexible
Start with a focused pilot and expand as you grow.
04
AI-assisted
Automation where it helps, people where it matters.
30–50seat pilot
5core capabilities
5target markets
1operating partner
Start small.
Scale with confidence.
A simple model designed to reduce the risk of moving work to an external partner.
01
Discover
Map volume, journeys, tools and success metrics.
02
Design
Define scope, SOPs, staffing, training and SLAs.
03
Pilot
Launch a focused 30–50 seat engagement.
04
Scale
Expand seats, hours and processes once proven.
pplcoa BPO company
People make processes work.
pplco is a modern, customer-first BPO and customer experience partner from India. We help growing businesses access dependable operations without the complexity of building every capability in-house.
Good outsourcing should be measurable, collaborative and easy to scale.
Have work to
move?
Tell us what you need help with. We’ll understand your process and explore whether a pilot makes sense.
✉ hello@pplco.net
◌ Kolkata, India · serving global clients